Sample Request Process
Discover the process of requesting samples with The Rug Company
Due to the handmade quality of our designs, we have a limited number of samples available. Find the design on our website, add a sample to your basket and enter you details at checkout. A member of our team will then be in contact with what is available.
About Our Samples
Designed to last a lifetime, our rugs are handcrafted by our artisanal weavers with
meticulous attention to detail. Our samples provide the same exceptional quality while
offering a shorter lead time, helping you find the perfect rug for your space.
How It Works
- · As you browse our products, you can add your desired samples to a list. When you're ready, you can submit your sample list through our website.
- · The availability of your samples will be confirmed by email once your request has been reviewed by our team.
- · We'll contact you to take a deposit once your request is confirmed, and you'll be refunded once the samples are returned to us.
- · We ask that all samples are returned within 30 days of receipt, and we'll ship them to you along with a pre-paid returns label.
- · Typically, due to the hand-made nature of our samples, we will charge AED 370.00 per sample if they're not returned within the specified time frame. However, if you need to keep them for longer, just drop us a line to let us know.
- · Please note that you can request a maximum of 5 samples.
How To Request
Should you wish to keep the samples longer, please fill in the form below.
Visit Us
Visit us to request samples from our stores. Our knowledgeable design consultants are here to assist you, ensuring you experience the exceptional quality and craftsmanship of our luxury handmade rugs.